76% of major proprietary application revenue goes to Sales and Marketing expense. ~ Goldman Sachs report
We specialize in the implementation of SugarCRM - an Open Source CRM Application - to enable your Customer-oriented processes. Our team can help you with a fresh implementation, migration from another CRM platform (PeopleSoft), and integration with other application by creating custom interfaces.
SugarCRM is an Enterprise-class CRM application which has the following features.
Sales: Utilize the rich sales automation capabilities you need to effectively manage all aspects of the sales cycle and increase your sales teams performance.
Marketing: Create, execute and track highly effective multi-channel campaigns with SugarCRM full-scale marketing campaign management capabilities.
Customer Service: Build loyal and profitable customer relationships by providing your service team with a complete view of all customer interactions.
Support: Provide resolutions to issues effectively and efficiently, reduce the time and resources it takes to support your customers, and extend service delivery through 24×7 self-service solutions.
Mobile Solutions: SugarCRM Mobile extends sales automation and customer relationship management capabilities to Blackberry®, Pocket PC and Smartphone devices, delivering rich functionality and the real-time convenience of wireless.
Dashboards and Reporting: Gain a deeper understanding of your business performance and customer relationship management through graphical dashboards and advanced business analytics tools.
Application Integration: Seamlessly integrate SugarCRM with back-office accounting solutions putting vital back-office customer data at the fingertips of everyone in your organization for a holistic customer relationship management approach.
Outlook® Integration: SugarCRM is designed to work the way you do. With tight integration between SugarCRM and Microsoft® Outlook, your users can manage contacts, e-mail, and calendars from their preferred application and synchronize their data.
Business Alerts and Notification: Stay informed of all critical business opportunities with SugarCRM. Define conditions, then let SugarCRM pro-actively monitor key business criteria within the CRM solution. When conditions are met, SugarCRM instantly notifies you so you can take immediate action. Add Integrated Service Alerts for pro-active notification of critical customer support issues.
(Maturity Chart courtesy SugarCRM.com)
