In this package, we bring the best of what Google offers in terms of
Corporate/Enterprise email/messaging solution (using GMail, GTalk [Video/Audio/Text chat], and Google Calendar) and collaboration technology (using Google Docs, Google Video and Google Sites)
and what SugarCRM, the top Open Source Content Management System (CMS), offers in terms of
Complete CRM solution with different functionality including - Accounts, Activities, Leads, and Opportunities. It provides state of the art tools for Sales Management, Marketing Automation and Collaboration.
Why the combination?
Both the platforms bring powerful tools and integration APIs that can integrate with other applications that you may have in areas of CRM, Business Intelligence, Hiring and Employee Management platforms.
We can integrate the power of both these applications to provide your company with a solution that is robust, powerful, flexible and scalable for your growing needs.
PACKAGES
Hosted Solution
- Install and configure your SugarCRM Solution and provide the services under the "SugarCRM" section
- Configure your GoogleApps and provide the list of services listed under "Google Apps" section
- We will host your SugarCRM solution on dedicated servers (1 GB Webservers) and handle the maintenance
- Unlimited Technical Support through Email, Helpdesk, and Chat
On your Servers
- Install, and configure your SugarCRM Solution and provide the services under the "SugarCRM" section
- Configure your GoogleApps and provide the list of services listed under "Google Apps" section
- 20 hours of Free Technical Support every month through Email, Helpdesk, and Chat
Any customization for SugarCRM - coding or theming will cost $40/hr
We offer:
- Dual Email Server Configuration, Complete Email Migration
- Setting up of Postini Anti-Spam and Email routing rules for email security
- Configuring your Google Chat to work with rules / access rights
- Migrating Calendar information and documents
- SSL enforcement for secure HTTPS access
- Single sign-on API. User provisioning API
Features of GoogleApps Solution
Small Businesses can use the Standard Edition of GoogleApps. Standard Edition offers:
- Free Google Business Email (over 7 GB of storage of storage per account, mail search tools and integrated instant messaging, voice chat, and video chat) for upto 50 users
- Google Talk brings together best of breed Instant messaging with Audio and Video capabilities for real time interaction between globally distributed teams.
- Google Calendar to coordinate meetings and events with shareable calendars and integration with other calendaring options via iCal format.
- Google Docs to share and collaborate on documents without having to email them as attachments. Your employees save on time and space. Now, you can also insert drawings on to your Documents. The teams can manage proposals and RFP creation online faster and easily.
- Google Sites can help the various teams create instant environment for managing specific projects, proposals and events.
Premier Edition is for the Enterprises that require more space and more users. The features are:
- 50 $USD / account / year
- 25 GB space for e-mail
- Integrated Postini "security, compliance, policy management, and message recovery services"
- Conference room/resource scheduling
- 99.9% e-mail uptime guarantee
- APIs for Single Sign On, etc.
(We can set up your system for Premium Version itself with migration from your existing platform to Google Apps with minimal downtime. If you are on MS Exchange or Lotus Notes, our team will require remote connectivity to do the migration. Charges for migration from MS Server or Lotus Notes is $1000)
We offer:
- Consulting and Requirements Gathering for the CRM needs (1 week of onsite Requirement Gathering by a senior consultant)
- Installation of SugarCRM Community Edition on a 1 GB Shared Webserver
- Customization of SugarCRM using SugarStudio as per the Requirements
- 35 hours of training via webconferencing and training documentation
- Technical Support via Email / telephone
- Contract period of 90 days
Features of SugarCRM Community Edition Solution
Sales Management
- Lead, Contact, and Opportunity Management to share information and pursue new business.
- Account management to manage all customer interactions in a single location.
Marketing Automation
- Lead management for tracking and cultivating new leads.
- Email marketing for touching prospects and customers with relevant offers.
- Campaign management for tracking campaigns across multiple channels.
- Campaign reporting to analyze the effectiveness of marketing activities
Collaboration
- Activity management for emails, tasks, calls, and meetings
- Content syndication to consolidate third-party information sources.
- SugarCRM provides a My Portal dashlet that presents product information and news about SugarCRM on your Home page. We can add additional My Portal dashlets to view information from external web sites and applications directly within your Sugar instance
News Service
- The RSS news feeds module will be enabled which will let you select and manage your favorite news feeds, and display them on your My RSS News Feeds screen.
- Sugar Feed can be enabled which will allow users to be informed as soon as a user creates a new contact, lead, opportunity, or case. Users can add a My Sugar Feed dashlet on their Home page so that when a user performs any of these actions, a message displays in the dashlet on their Home page. System Administrators can enable this functionality for users.
- User Feeds can be enabled to allow users to post status updates, external links, images, and YouTube videos.
Administration
- Quickly edit user settings, views and layouts in a single location.
- We will customize the application with Sugar Studio to ensure SugarCRM meets the needs of your company.
Interface Consolidation
- We will enable Portal module, which allows administrators and users to link external web sites and web applications into the SugarCRM user interface, enabling SugarCRM to become a unified information interface for its users.
- Sugar is built on established open-source technologies and widely supported industry standards, including the PHP development environment, the MySQL relational database, the Apache or IIS web servers, and the Linux or Windows Server operating systems. The system supports both the LAMP (Linux, Apache, MySQL, PHP) and WIMP (Windows, IIS, MySQL, PHP) platforms.
- SugarCRM provides a connector to LinkedIn to enable users to view data from external data sources from within a Sugar record. Additional connectors to other data sources can be obtained and installed using Module Loader. Customization for the external connectors can be customized and will be charged at $40/hr.
