We have a strong Offshore team in Pune, India comprising of highly experienced consultants with experience in Big 4 in the US and India. The team is professional and equipped to bring the highest quality work.
Our Remote Services comprise of:
Remote Services
SAP Remote Helpdesk and Ticket support
- Provide a formal process for managing SLA driven SAP support
- Manage Helpdesk to accept support tickets from the business
- Allocate appropriate Functional / Technical resource for ticket resolution
- Rollout training to end users for areas having high support tickets
Remote ABAP enhancements and RICEF development.
- ABAP development for ticket resolution
- Project based development for enhancements and requirements given by the business.
SAP Functional support across core ERP modules
- Functional support in core modules: FI, CO, SD, MM, PP, PS, PM, QM
- Fractional billing for lesser used functional areas
Remote Netweaver development
- Portal, WebDynpro, BW, XI development from offsite
- Onsite visit for initial requirements gathering. Follow on development from offsite.
- Leverage cost effectiveness of offshore located Netweaver development.
Daily BASIS maintenance activities
- Transport management.
- Maintenance through Support package, Notes, Kernel upgrades.
- CCMS monitoring, dump analysis, system logs.
- Performance monitoring and tuning.
- Security and authorization.
- Batch job management.
- Archiving strategy and backups.
Remote Installation, configuration and maintenance
- Solution Manager based landscape optimization
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